Shipping and returns

Shipping costs

Spain (Peninsula)

Delivery: 7€

Free shipping on orders over €100

 

Spain Canary Islands:

Shipping: €25

Free shipping on orders over €300

 

Spain Balearic Islands:

Shipping: €11.50

Free shipping on orders over €120

 

Portugal

Shipping: €11.50

Free shipping on orders over €150

 

Rest of Europe:

Shipping: €50

Free shipping on orders over €400

Delivery times

48-72 business hours from order confirmation.

During December, please place your orders in advance. Transport companies are heavily overloaded with shipments and delivery times may be longer. The same can happen during specific periods such as Black Friday or similar.

Returns

If you are not satisfied upon receiving your order, you have 15 days to return it. To make a return, simply call 668 519 078 and send us the product, which must be unused and with its original seal and packaging intact. Once received and after checking the goods, the amount will be refunded to your card, if you paid by card, or by bank transfer to the account number you provide, if you paid by bank transfer.

In both cases, shipping costs will be borne by the customer, except in cases where CRUZ tradición arranges collection through its transport company. In any event, please contact our Customer Service Department on 668 519 078.

Law 47/2002 of 19 December, amending Law 7/1996 of 15 January on the Regulation of Retail Trade, for the transposition into Spanish law of Directive 97/7/EC on distance contracts and for the adaptation of the Law to various Community Directives.

The development of this online shop has been financed by the Junta de Castilla y León, within the framework of the Order IEM/ 1292/2022, with the aim of improving our digital presence and facilitating the sale of our products.